Refund policy
All sales are final
Because of the nature of what we sell (sealed, collectible trading card products whose condition and value depend on staying factory sealed), we generally don't accept returns or exchanges once an order has been delivered or picked up.
If we made a mistake, we'll make it right
We will always refund or replace your order if the problem is on our end, including:
- You received the wrong item or the wrong quantity
- An item was missing from your order
- An item arrived damaged
In these cases we'll cover the cost of shipping the correct item or returning the incorrect one.
How to report a problem
Contact us within 7 days of delivery or pickup with your order number and photos of the item and packaging. Please leave sealed product unopened while we review your request.
Cancellations
If you need to cancel an order, contact us as soon as possible. We'll do our best to cancel it if it hasn't shipped yet.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take a few business days for the refund to appear.
Contact
Questions? Email george@golden-gate-games.com, call (510) 852-3788, or visit us at 1680 Post Street, Suite F, San Francisco, CA 94115.